Q. I'm having problems putting more than one item in my shopping cart?

A. The Raggedy Land Gift Shop requires that you enable the "Accept Cookies" function of your browser for our shopping cart system to handle multiple items during your online session. You can find the "Accept Cookies" in the properties or preferences section of your browser's set up screen. If you wish, you can always disable cookies after you have placed your order. By the way, we do not send out anything that will harm your computer when we place a cookie on your system.

Q. How secure is your service?

A. The Raggedy Land Gift Shop is a Yahoo! Store. Yahoo! Stores provide our customers the highest level of secure online ordering. They have invested quite a bit of capital to insure that your order and credit card information is completely safe using the industry standard SSL technology. This 128 bit encryption software is all but impossible to crack by hackers and is used by thousands of online businesses worldwide.

Q. Good answer, but I'm still skeptical. Can't I just call my order into you over the phone?

A. The Raggedy Land Gift Shop will gladly accept your order any way you wish to give it to us. We, however, recommend that all orders be placed through our web site so they can be fully integrated into the Yahoo! Store's excellent order processing software. This will allow us to monitor the status of your order more effectively than if it is called in manually. Remember, you have the ability to place your order electronically on the site using the shopping cart system and then choose "Pre-Paid (Call)" as the method of payment. Under the Comments Section please indicate that you would prefer to have us call you for your credit card information.

Q. I noticed that when I press the "Continue Shopping" button from the Shopping Cart page, I get a message stating that I am entering an unsecured site. I thought your web site was secure?

A. All of the portions which contain areas where vital customer information is stored, such as the Shopping Cart page and the Order Forms, are protected by SSL encryption. The individual product pages are not. Some browsers will return this warning when you leave a protected area and go to a non-SSL page.

Q. I'd love to order from you but I don't have a credit card. Can I still use your service?

A. Yes you can. Just choose "Pre-Paid (Will send check)" as the method of payment. Under the Comments Section state that you do not have a credit card and that you wish to prepay for your order. We currently accept US Postal Service Money Orders and International Money Orders. NO C.O.D. ORDERS! All payments should be mailed to: Raggedy Land, 131 Northridge Dr., Macon, GA 31220

Q. I live in a foreign country. Can I still buy through your service?

A. Yes. We have many customers worldwide and we pride ourselves in the excellent service we give to these customers. We realize that many of these people rely completely on mail order to receive their Raggedy Ann & Andy items. We will include US Customs Declaration Forms on all overseas shipments.

Q. Are there any countries that you do not ship products to?

A. There are several countries that we cannot accept credit cards orders from. These are Pakistan, Iraq, Iran, North Korea, Romania, Belarus, Russia, Ukraine, Albania and Syria. We will ship to these countries if payment is made in full by International Money Order. This policy is intended in no way to cast doubt on the honesty of customers from these countries but is the policy of our bank.

Q. What about shipping charges to overseas destinations?

A. We currently can ship to over 85 different countries worldwide. The shipping & handling costs are based on the actual shipping and insurance costs, rounded up to the nearest dollar, plus a $5 service fee. International orders are shipped via the US Postal Service's Express Mail.

Q. Advance orders. Do you pre-charge me for those?

A. The Raggedy Land Gift Shop's standing policy is to not charge a customer until we are ready to ship out their order. We are not interested in having you float an interest-free loan to our company by charging your credit card for advanced orders. When the item is released and we have it ready to ship, we will charge your credit card. Not until then, period.

We realize that this section may not answer all of your immediate questions. If you still have a question, you can email us at: info@raggedyland.com and we'll get a response to you as soon as possible.