WELCOME TO THE RAGGEDY LAND GIFT SHOP

Welcome to the Raggedy Land Gift Shop! Thank you for stopping by and visiting our online store. We hope you enjoy our large selection of Raggedy Ann & Andy related merchandise. We are constantly adding new items, so be sure to join the mailing list to keep up with the latest Raggedy Ann & Andy news.

The Raggedy Land Gift Shop is open to serve you 24 hours a day, 7 days a week. We are dedicated to giving our customers the best possible service when they order their Raggedy Ann & Andy products over the internet. This includes safe and secure processing of your sensitive credit card information, fast processing of your order, courteous service to our phone-in customers and providing the best selection of Raggedy Ann & Andy related merchandise on the internet.


Raggedy Land

Charles & Cheryl Platt
131 Northridge Drive
Macon, GA 31220-6641
Phone: (478) 757-0001
info@raggedyland.com


PAYMENT & SHIPPING DETAILS

Payment Methods
We accept the following forms of payment and PayPal:

M/C VISA Discover Am Express

MasterCard, VISA, Discover & American Express

We also accept checks & money orders (make payable to "Raggedy Land"). We do not accept COD orders. Orders paid by credit card or US Postal Money Order for in stock merchandise are usually shipped within three to four business days of receipt of your order. Orders paid by check may be held seven to ten business days before your order is shipped. We will notify you in the event any item in your order is backordered or no longer available.

Shipping
Most United States orders are shipped using USPS Priority Mail with USPS Delivery Confirmation, but large and/or heavy packages may be shipped UPS Ground Service, at our sole discretion. Large and/or heavy packages shipped west of the Mississippi may incur additional postage based on the USPS delivery zone and/or dimensional weight.

US Shipping & Handling
Up to $24.99 ........ $8.00
$25.00 - $49.99 ..... $12.00
$50.00 - $74.99 ..... $15.00
$75 and over ........ $20.00

Add $4.00 to the above rates for Puerto Rico and Virgin Islands locations.

Georgia Sales Tax
Georgia sales tax is added to all orders shipped to a Georgia address. By Georgia law, shipping and handling fees are taxable. The rates are 5%, 6% or 7%, based on the county to which the order is shipped. (An additional 1% is added to Atlanta addresses which fall within city limits.) Please indicate the county name in the comments section of your order.

Express Mail Shipping
Express Mail packages are usually shipped the next business day after you place your order. Some early morning orders may be shipped out the same day. Express Mail usually takes ONE or TWO days for arrival depending on destination Zip Code. Customers may contact the USPS at 800-222-1811 or visit the USPS website usps.com to determine if your package will take one or two days from Zip Code 31220. Many express orders shipped on Friday have a Monday delivery date. We are not responsible for contacting the customer before shipping to inform them of guaranteed delivery date. Minimum Express Mail charge is $42.00. Fees are based on the weight of your package, destination Zip Code and the expected delivery date according to the usps.com website. A $5 handling fee will be added to the Express Mail shipping charge. For example, a three pound express package to Zip Code 91210 will cost $46.00 + $5.00 (handling) = $51.00. A ten pound package to the same Zip Code will cost $84.85 (rounded up to $85*) + $5.00 (handling) = $90.00.
* All amounts are rounded up to next dollar.


INTERNATIONAL ORDERS

We do accept international orders paid for by credit card or International Money Order. All orders are shipped insured. The shipping & handling costs are based on the actual shipping and insurance costs, rounded up to the nearest dollar, plus a $5 handling fee. International orders will be shipped via the US Postal Service's Express Mail. A US Customs Declaration Form is included with each overseas shipment. All prices are in US dollars.

RETURN POLICY

In the unlikely event that you are not satisfied with your purchase, you may return any item in its original packaging and original condition for a full refund or credit of the purchase price within 15 days of receipt of your merchandise. You must call first for a return authorization. Customer must pay for return shipping. If an item is returned and is not in its original condition and original packaging, then a 50-75% restocking fee may apply. A 20% restocking fee will apply to any unauthorized return or refused packages. No postage due returns will be accepted. Refund processing takes four to six weeks. Costumes, tights and socks may not be returned. For items damaged during shipping, please e-mail us at info@raggedyland.com or call us at (478) 757-0001 for further instructions.


PRIVACY POLICY

Customer information is used for internal purposes and not sold to other companies. Customers may receive e-mail messages from The Raggedy Land Gift Shop, although most e-mail messages are sent through the Raggedy Land News. By placing an order with Raggedy Land, customers agree to be a part of our e-mail list.


FREQUENTLY ASKED QUESTIONS


The following replies may answer some of the questions about the Raggedy Land Gift Shop:

Q. I'm having problems putting more than one item in my shopping cart?

A. The Raggedy Land Gift Shop requires that you enable the "Accept Cookies" function of your browser for our shopping cart system to handle multiple items during your online session. You can find the "Accept Cookies" in the properties or preferences section of your browser's set up screen. If you wish, you can always disable cookies after you have placed your order. By the way, we do not send out anything that will harm your computer when we place a cookie on your system.

Q. How secure is your service?

A. The Raggedy Land Gift Shop is a Yahoo! Store. Yahoo! Stores provide our customers the highest level of secure online ordering. They have invested quite a bit of capital to insure that your order and credit card information is completely safe using the industry standard SSL technology. This 128 bit encryption software is all but impossible to crack by hackers and is used by thousands of online businesses worldwide.

Q. Good answer, but I'm still skeptical. Can't I just call my order into you over the phone?

A. The Raggedy Land Gift Shop will gladly accept your order any way you wish to give it to us. We, however, recommend that all orders be placed through our web site so they can be fully integrated into the Yahoo! Store's excellent order processing software. This will allow us to monitor the status of your order more effectively than if it is called in manually. Remember, you have the ability to place your order electronically on the site using the shopping cart system and then choose "Pre-Paid (Call)" as the method of payment. Under the Comments Section please indicate that you would prefer to have us call you for your credit card information.

Q. I noticed that when I press the "Continue Shopping" button from the Shopping Cart page, I get a message stating that I am entering an unsecured site. I thought your web site was secure?

A. All of the portions which contain areas where vital customer information is stored, such as the Shopping Cart page and the Order Forms, are protected by SSL encryption. The individual product pages are not. Some browsers will return this warning when you leave a protected area and go to a non-SSL page.

Q. I'd love to order from you but I don't have a credit card. Can I still use your service?

A. Yes you can. Just choose "Pre-Paid (Will send check)" as the method of payment. Under the Comments Section state that you do not have a credit card and that you wish to prepay for your order. We currently accept US Postal Service Money Orders and International Money Orders. NO C.O.D. ORDERS! All payments should be mailed to: Raggedy Land, 131 Northridge Dr., Macon, GA 31220

Q. I live in a foreign country. Can I still buy through your service?

A. Yes. We have many customers worldwide and we pride ourselves in the excellent service we give to these customers. We realize that many of these people rely completely on mail order to receive their Raggedy Ann & Andy items. We will include US Customs Declaration Forms on all overseas shipments.

Q. Are there any countries that you do not ship products to?

A. There are several countries that we cannot accept credit cards orders from. These are Pakistan, Iraq, Iran, North Korea, Romania, Belarus, Russia, Ukraine, Albania and Syria. We will ship to these countries if payment is made in full by International Money Order. This policy is intended in no way to cast doubt on the honesty of customers from these countries but is the policy of our bank.

Q. What about shipping charges to overseas destinations?

A. We currently can ship to over 85 different countries worldwide. The shipping & handling costs are based on the actual shipping and insurance costs, rounded up to the nearest dollar, plus a $5 service fee. International orders are shipped via the US Postal Service's Express Mail.

Q. Advance orders. Do you pre-charge me for those?

A. The Raggedy Land Gift Shop's standing policy is to not charge a customer until we are ready to ship out their order. We are not interested in having you float an interest-free loan to our company by charging your credit card for advanced orders. When the item is released and we have it ready to ship, we will charge your credit card. Not until then, period.

We realize that this section may not answer all of your immediate questions. If you still have a question, you can email us at: info@raggedyland.com and we'll get a response to you as soon as possible.




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Copyright 2017 Raggedy Land. All rights reserved.

For more information contact us via e-mail at: info@raggedyland.com

Raggedy Land
Charles & Cheryl Platt
131 Northridge Dr.
Macon, GA 31220

Raggedy Ann, Raggedy Andy and related characters copyright and trademark
Simon & Schuster and Hasbro, Inc. Additional materials copyright John B. Gruelle.
Licensed by United Media. All rights reserved.

All prices are subject to change without prior notice.